Improving the Security Levels of E-government Processes within Public Administration Through the Establishment of Improved Security Systems

Processes that are related to the identification and the authentication of persons and other legal entities have been necessarily existing and functioning for a while in public administration and business. Information Society offers new e-services for citizens and businesses, which dramatically change the administration and results in additional challenges, risks and opportunities. Citizen’s confidence and trust in services has to be improved, meanwhile several requirements, like personal data and privacy protection and legal requirements have to be satisfied. The usual business process of identification of the corresponding entity is generally based on some trivial control mechanism, typically password identification. In order to keep the trust of the public in the public administration activities, the process for entity identification (both person and legal entity) should be amended, taking in account the business and security consideration. Identity management solutions show intriguing variation of approaches in Europe, they are at a different maturity level of services.